Terms
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About Just Catching Up
Just Catching Up is operated by Zora Studio DOO, Cara Lazara 34, Pancevo, Serbia. Contact us at contact@justcatchingup.com.
You must be at least 18 and legally able to enter this agreement where you live. This applies to everyone with an account, including people covered by a family plan. We aim to make the service available worldwide, subject to applicable law and our payment provider's restrictions.
Your account and conduct
Use accurate account information, keep your password and recovery codes secure, and tell us if you suspect someone has accessed your account. Do not impersonate others, harass people, share unlawful material, infringe others' rights, send spam or try to bypass access controls. Only share material you have the right to share, and respect the privacy of people in your posts, photos and videos.
Your content and audience
You keep ownership of your content. You give us a non-exclusive permission to store, process, display and deliver it only as needed to operate the service for you, including making photo previews and processing videos, handling reports and carrying out deletion. This does not permit advertising or unrelated commercial use of your private content.
Each post goes to your accepted connections or one invitation-only space. Audience membership and access can change. Paying for someone does not give you access to their posts or account. A person who could see a post may have saved a copy; changing access or deleting the original cannot remove their copy. The service is not end-to-end encrypted.
Trial and subscriptions
Your single free trial lasts three days from your first verified sign-in. It requires no card and does not turn into a paid subscription automatically.
Individual access costs USD 2.99 per month or USD 29.90 per year. A family plan costs USD 6.99 per month or USD 69.90 per year and covers the payer plus six other people who accept their seats. Yearly plans are billed upfront for 12 months at the price of 10 monthly payments. Review the final total and any applicable taxes or currency information before you pay. Payments are handled through Creem, whose buyer terms also govern your purchase.
Paid subscriptions renew at your selected monthly or yearly interval unless cancelled. Plan changes within the same billing interval take effect at the next renewal without an immediate prorated charge. Switching between monthly and yearly billing charges the full selected price immediately and starts a new billing period. No automatic credit or refund applies to unused time; existing confirmed paid coverage remains available until its paid-through date. Cancel in your account's billing settings to stop future renewal; ordinary cancellation preserves access through the paid period. Contact us if you cannot access your account. Subscription expiry does not itself delete your content. You can still use the available account controls to manage your own content, export your data or request account deletion.
Refunds and withdrawal
We offer a full refund of your first subscription payment if you ask within 14 calendar days of that charge, and a full refund of a renewal payment if you ask within three calendar days of that renewal. These windows apply to individual and family plans even if you used the service.
Email contact@justcatchingup.com, preferably from your account or billing email, and include the payment reference or receipt. Do not send passwords or card details. We arrange eligible refunds through Creem and stop future renewal of the refunded subscription. A full refund ends the access funded by that payment, including dependent family seats; other independent access and your own-data controls remain available.
Outside those voluntary windows, we do not routinely refund unused time. This does not limit any mandatory withdrawal, faulty-service or other consumer rights, including longer periods or partial refunds required by law. You may also contact Creem about purchase rights through the details in your receipt and its buyer terms. Our voluntary refund policy does not require you to waive statutory rights.
Leaving and account restrictions
You can delete your account through account settings. Before deleting an account that owns a space, transfer ownership to someone who accepts it or explicitly close the space. Closure removes the space's shared content. Export anything you want to keep first. Confirmed deletion revokes access immediately and starts the cleanup described in our Privacy notice.
We may restrict access or remove content when reasonably necessary to address misuse, protect people or comply with law. Contact us if you believe a restriction is mistaken. Any mandatory refund and consumer rights remain unaffected.
Service, responsibility and changes
We take reasonable care in running the service, but cannot promise uninterrupted availability or that another participant will respect your audience choices after downloading content. Keep your own copies of anything important. Nothing in these terms excludes responsibility or rights that the law does not allow us to exclude.
We will explain material changes to these terms and when they take effect, providing notice where required. Updated terms will show their actual update date. For questions, contact us using the details above.
Read our Privacy notice or Contact page.